Do you offer a warranty on your bats?
Our bats are made from the highest-quality yellow birch wood, and are designed to withstand the rigors of normal game play. Because we believe our bats are made to last, we offer a 30-day warranty on all our Pro Select products.
What can I engrave on my custom bat?
B45 allows you to engrave up to 2 lines of text (35 characters maximum) and a logo on custom bats. On selected Pro Select Signature bats, you will be able to request for the player's autograph in place of the first line. However, B45 won't engrave any trademarks, professional players names, or any offensive words.
I ordered online, when can I expect my bat?
If you ordered a Pro Select Custom bat, please allow 2 to 3 weeks before our bat makers are able to handcraft your bat.
If you only ordered products that we have in stock, we will be able to ship within 2-3 business days. Orders received after 2 PM won't be processed until the next business day.
Depending on your location, you can add from 1 to 5 business days for transit to the final destination. Here is an estimate of shipping delays to major Canadian cities.
Are yellow birch bats legal at all levels of baseball?
Yes, birch wood is permitted from youth baseball through the professional levels.
What is the difference between Pro Select Custom and Pro Select Stock bats?
Pro Select Custom and Pro Select Stock bats offer the same quality of wood. While Pro Select Custom bats can be personalized, Pro Select Stock bats feature fewer models and colors (6 choices).
Do you offer bats for young players?
Yes, we offer bats as small as 25 inches and as light as 15 ounces.
How is Yellow Birch different from Ash or Maple?
Our raw material, Québec's Yellow Birch, possesses extraordinary physical characteristics. Based on game experience and laboratory testing, B45 bats perform consistently better than bats made from either maple or ash. We like to say it's the best of both worlds. Hard like maple bats and as flexible as ash bats, B45 yellow birch bats have a significantly lower breakage rate enhancing hitting performance, lowering overall cost, and adding a measure of safety to the game.
Can I pick up my bats, rather than paying to have them shipped?
Yes. Our factory in Québec City, Que. is open from 8:30 am to 12:00 pm and from 1:00 pm to 4:30 p.m., Monday through Friday. Call us at (418) 800-1145 to arrange pickup.
Do you sponsor teams, leagues or tournaments?
We have a very limited marketing/sponsorship budget, and with it, we try to support baseball organizations by providing products. Send us your sponsorship requests at firstname.lastname@example.org.
How can my retail store of baseball facility become an Authorized Dealer?
For information about becoming an Authorized Dealer, contact Marc-Antoine Gariepy at 418-800-1145 x301 or email@example.com.
I am a professional player (or I represent one). How can I inquire about pricing?
Contact our Product Manager, Mathieu Vallieres, at 1-888-669-0145 x300 or firstname.lastname@example.org.
You were not able to find an answer to your question?
Contact us at email@example.com or 1-888-669-0145